Cancellation
You may cancel your order within 48 hours of placing it. Once cancelled, please allow 3–5 business days for the refund to be returned to your original payment method.
Returns
We accept returns within 30 days of delivery. After 30 days, we are unable to offer a refund or exchange.
To be eligible for a return, your item must be unused and in its original condition, including all original packaging. As each wenwan walnut pair is hand-selected and individually measured, we ask that pieces are handled with care before any return decision is made.
Non-returnable items
- Items that show signs of use, handling patina, or wear
- Items returned without original packaging
- Items returned more than 30 days after delivery
To complete your return, please include your receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed within a certain number of days and credited to your original payment method.
Late or missing refunds
If you have not received your refund, please check your bank account first, then contact your card issuer or bank — processing times vary. If you have completed these steps and still have not received your refund, please contact us at support@mistbodhi.com.
Sale items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges
We replace items only if they arrive defective or damaged. If you receive a damaged product, please contact us within 72 hours of delivery at support@mistbodhi.com with photos of the damage.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the return. If the item was not marked as a gift, the refund will be issued to the original purchaser.
Return Shipping
To initiate a return, please contact us at support@mistbodhi.com before sending any items back.
Return shipping costs are the responsibility of the customer and are non-refundable. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.