Refund policy

Return & Refund Policy

We want you to love your Wenwan walnuts. If you're not satisfied, you may request a return or exchange within 30 days of delivery.

Eligibility
- Items must be returned in their original, unused condition, with all original packaging.
- Because each Wenwan walnut set is a natural, hand-selected pair, slight variations in color, grain, and pattern are normal and are not considered defects.
- If your item arrives damaged or defective, contact us within 7 days of delivery with photos, and we will arrange a replacement or refund at no extra cost to you.

Return Shipping
- For non-defective returns (change of mind, etc.), the customer is responsible for return shipping costs.
- We recommend using a trackable shipping method, as we are not responsible for items lost in return transit.

Refunds
- Once we receive and inspect your return, we will notify you of the approval status.
- Approved refunds are issued to your original payment method within 5-10 business days.
- Please note your bank or card provider may take additional time to post the refund to your account.

Exchanges
- If you'd like a different item, the fastest way is to request a return for the original item and, once approved, place a new order.

Contact
For any return or refund questions, please contact us through our store's contact page.